DATA PRIVACY STATEMENT

for Image ICT Solutions Limited trading as Image IT Group and Innov8t

 
April 2018

This document has been created by Image ICT Solutions Limited trading as Image IT Group and Innov8t with a view to providing customers with a full understanding of why their data is collected, how their data is stored / managed / and used by Image ICT Solutions.
The company is referred to as Image ICT Solutions throughout this document.
Image ICT Solutions understands and recognizes its obligations under GDPR. Data collected by Image ICT Solutions is done so for the sole purpose of providing IT Services and Web Services to clients.
Customers are entitled to request a copy of their electronic data held by Image ICT Solutions at any time.

 

Customer Data
The following Customer Data is recorded and stored by Image ICT Solutions:

  • Customer name & address
  • Customer email address
  • Customer phone number
  • Customer IT passwords, server settings etc.
  • Customer backups

In order to provide IT Services, Web Services etc to clients, customer data is kept electronically on secured and managed IT Systems.
As an IT company, we work with a number of external IT service providers- this is necessary to provide a broad range of IT and Web services to clients. Customer Data is shared with a number of external IT service providers (Microsoft, Google etc..) who provide services to Image ICT Solutions, and directly to clients, allowing us meet our SLA obligations with clients.
External IT service providers’ privacy statements are available on request. Image ICT Solutions makes every reasonable effort to assure external IT Service providers use all information in a manor consistent with this policy.


DISCLOSURE TO THIRD PARTIES

Image ICT Solutions confirms customer data is not provided to any third party companies. All customer data is stored within the EU and is not shared with any other company, organization, or individual (except where required for the provision of services to clients).

 
STAFF TRAINING
Image ICT Solutions has trained all staff on how to collect, manage, and protect customer data. Protecting customer data is not just a legal requirement but imperative to protect our customer’s business.

 
PAYMENT RECEIPT POLICY
Image IT Group takes payment from customers for services via visa card, stripe, and paypal. All payments are handled by Stripe, PayPal, and Payment Sense. Privacy policy from merchants are below:
https://stripe.com/us/privacy
https://www.paymentsense.ie/legal/privacy/
https://www.paypal.com/ie/webapps/mpp/ua/privacy-full

Image IT Group does not keep credit card details on file.

 
CUSTOMER PASSWORDS
In order to provide IT Services, Web Services etc to clients, Image ICT Solutions stores all customer passwords in an Encrypted Database that is not connected to the internet. Only staff directly involved in the managing of customer data has access to client data.
Image ICT Solutions does not give customer passwords to third party companies.

 
IMAGE ICT SOLUTIONS – INTERNAL SECURITY
As an IT company, Image ICT Solutions takes IT and Network security very seriously. Where possible, we deploy Two Factor Authentication to protect customer data and applications storing customer data.
All staff laptops are encrypted with full disk encryption and all memory keys are encrypted.

 
REMOTE IT SUPPORT
In order to provide remote IT support to clients, Image ICT Solutions use a variety of remote access technologies. All remote access systems use 256 AES Encryption and two-factor authentication to ensure this is operated using Industry Standard Security.

 
BACKUP ONLINE SERVICE
Image ICT Solutions provide a backup online service to several clients. With this service, we backup critical customer data with the intent of securing and restoring this data in the event of data loss or data corruption.
All data is encrypted before leaving site and remains encrypted until such time as the customer needs their data restored. The encryption uses a unique Encryption key that the customer will be provided with upon setup.
All data is stored within the EU and access to data is restricted prohibit to qualified, trained engineers.
Under no circumstances does Image ICT Solutions provide customer data to third parties.

 
DATA CONTROLLER
All queries relating to data privacy should be address to- Data Controller, Image ICT Solutions, Unit 5, Donore Road Industrial Estate, Drogheda, Co Louth, Ireland.