Terms & Conditions of Business– Image ICT Solutions Ltd trading as Image IT Group
Published date: July 2012
The Image IT Group is an IT Services and Computer Repairs company, operating in the North East for over 20 years. We provide independent advice and guidance to the SME sector, Education sector, and Private Users, ensuring that our customers’ IT is supporting their business.
We supply, install, maintain and support all IT equipment needs, Entire Networks, Servers, PCs, Laptops, Printers, Anti-Virus, and we design strategic solutions for our customers in areas such as Backup Online solutions, Data Security, and Disaster Recovery Planning. We provide a professional computer repairs service to our customers across the North East.
Image IT Group provides 30 days credit to customers, which must strictly be adhered to. All late payments are subject to Late Payment Directive 2000/35/EC.
Image IT Group allows a period of 1 week from date of installations for customers to log issues. All issues notififed to the Image IT Group Helpdesk within 1 week will be covered as part of the installation. All issues reported after this date will be covered under Image IT Group’s Support Services.
“Date of installation” is defined as the last date and engineer was onsite installing the equipment/ software etc.
Image IT Group does not develop or create any intellectural property and and such acts a reseller for all major IT manufacturers as well as other 3rd party service suppliers including but not limited to Keep-it-safe, MXsweep, GFI etc.
Where Image IT Group invoices clients for 3rd party services we do so only for the convienience of the client and in no way accept responsibility for the provision or otherwise of that service.
Where Image IT Group make recommendations to clients we do so in good faith and do not accept any responsibillty or liability for/of the provison or otherwise of that service by the 3rd party.
Loss or Damage
Image IT Group shall not be liable to the customer for any loss or damage whatsoever or howsoever caused arising directly or indirectly in conjunction with services provided by Image IT Group or 3rd party service providers except to the extent that such liability may not be lawfully excluded.
Consequential loss or damage
Image IT Group expressly excludes liability for consequential loss or damage which may arise from hardware & software installations, setup & configuration, general IT support, and any 3rd part services.
Image IT Group shall not be liable for any damages caused by delay in delivering or furnishing any services.
Image IT Group does not guarantee results but merely agrees to use reasonable diligence in attempting to accomplish its obligations and shall be entitled to payment on that basis.
Image IT Group shall not be liable for any non-performance of equipment and to the extent that it shall be unable to carry out its obligations owing to any circumstances beyond it control including but not limited to force majeure, war, acts of God, Government acts, fire, flood, explosion, industrial dispute or impossibility of obtaining materials.
Republic of Ireland
All business with Image IT Group shall be governed by and interpreted in accordance with the laws of the Republic of Ireland.
Public Liability insurance
All Image IT Group technical staff are covered by public liability insurance while on customer’s premises.
Image IT Group welcomes all feedback from customers and would ask you to forward all queries to:
Image IT Group
11 Trinity Street